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FAQ

Product Questions

What soap is good for sensitive skin?

Our papaya soap and milk soap are the gentlest.

What soap is good for oily skin

Our patchouli and tea tree blue corn soaps are specifically made for oily skin types. Customers love them for “back-ne” and feet!

What soap is good for mature skin?

Our geranium and rose clay soap is specifically made for mature skin. Geranium essential oil calms redness and our soap formula hydrates skin.

What soap is good for dry skin?

Our most hydrating bar is our milk soap. It’s very low lathering but super hydrating because it’s made with 100% olive oil.

Can I use your soaps on my face?

Absolutely! Our handmade soaps are non-drying, and we recommend our papaya, milk, geranium, or lavender soap for the face too. Just avoid the eye area.

How long do your soaps last?

Typically our soaps last4-6 weeks with daily use by one person. Our shampoo bars can last for several months for someone with short hair. Be sure to keep the bars elevated out of water to dry out in between uses.

How can I make my soaps last longer?

The key to making your handmade soap last is to keep it from sitting in water. Our gingko leaf soap dishes are the perfect companion to your
soap.

What are your most popular soaps? I'm looking for a gift.

Our best-sellers are lavender, lemongrass, and papaya. Sure
to please anyone!

Do you make custom soaps?

We love to make custom soaps for weddings, showers, or events. Our minimum is $400 and we can work with you on design, colors, and
fragrance.

How do I use pet shampoo?

It bursts into bubbles with water. Just wet your pets’ fur and rub the bar on coat. Work into a lather and rinse. Avoid the eye area.

Ingredients

What is natural aromatic oil?

This is a natural alternative to synthetic fragrance oils. Phalate-free
and no harmful chemicals.

What are the yellow "straw-like" things on top of my papaya soap?

These are naturally dried organic calendula petals. They are like marigold flowers.

What is annatto?

Annatto is a seed from the achiote tree that grows in tropical climates. It is commonly used in Latin cooking to impart a golden
color to foods, naturally.

What does biphasic mean?

Biphasic is a term we use to describe our facial serums that
are naturally separate into a water and oil phase. We don’t use chemical emulsifiers in our products, so you just shake it before use.

What are vegan oils?

Our natural handmade products don’t use any animal products.
We use plant-based oils in everything we make.

What are essential oils?

Essential oils are steam distilled from actual plants. It can take up to a ton of flowers to get an ounce of oil. We use essential oils in our products providing the true benefit as nature intended.

Why are your soaps palm oil free?

Some palm oil plantations are harming the natural orangutan
environment and we choose to use cocoa butter instead.

What is I'm allergic to coconut oil?

We make our Adriatic fig & Milk soap specifically for people with this allergy. It’s  made with 100% olive oil!

General

When will I get my order?

We ship all orders within 48 hours via USPS priority mail. Delivery times vary from 1-5 days.

What is your return policy?

We want you to be completely satisfied with your purchase. If you are not, simply contact us and we will make it right.

Do you offer coupon codes?

We offer discounts throughout the year but check out our YouTube channel where Dr. Bessette gives away codes all the time!

How can I send a gift?

If your purchase is a gift for someone, please let us know
and what you would like written inside the box in the comments section at checkout. We will include a priceless packing slip and your special note handwritten on a lovely card.

Do you have a retail location?

All of our soaps are available on our website, but we do have a very small outlet located at 71 Greenwich Road in Ware, MA.

Where can I find your soaps in retail stores?

We are working to expand our retail locations but our soaps can currently be found at the Stillman’s Farm in the Boston Public Market and Worcester Public Market, at Dragonfly on Main Street in Luverne, MN and in Boston Logan Airport with the Marshall Retail Group.

Do you offer soapmaking classes?

We do not currently offer classes but may start them up again in the future. Sign up for our newsletter to be notified!

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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